Terms and Conditions

Age Restriction

You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else the recipient must also be aged 18 or older.

Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Delivery

Please note we only dispatch orders Monday to Friday. We do not ship goods or deliver goods on Bank Holidays and at busy periods such as Christmas (delays may incur).

All order will be delivered between 3-5 days from placing your order.

If you ask for your goods to be left without a signature (i.e. outside your font door, side of house), you agree to accept liability for any loss should the parcel(s) go missing after it is left.

If you are out when the goods is delivered, you will be left a card with contact details of our courier. You will need to contact them to arrange a new delivery slot or arrange to collect from your local depot.

Please note you cannot change the delivery address after a delivery job is booked without incurring a new delivery charge.

You may be required to present identification when your order is being delivered.

Orders

If, for any reason, we aren’t able to fulfil the whole of your order we will swap out any missing items for a similar beer of at least equal value to minimise delays to the order. We reserve the right to swap up to 3 items to get an order dispatched as quickly as possible. If we need to swap more than 3 items, we will pop your order on hold and contact you for further instruction.

Subscription

Our crafty af sobriety society is billed every month. You must give at least 3 working days notice before cancelling your subscription to avoid being charged for your next billing cycle, which will automatically take place upon completion of your original subscription. Please note that we require 24 hours to process your first order before you'll be able to cancel your account.

Your payment card will be charged each month before we send out your Crafty AF subscription.

REFUNDS AND REPLACEMENTS

We know that the beers not arriving all present and correct is frustrating, and we hate to see great beer wasted, but one of the risks with couriering glass bottles is that they can break from time to time. Every attempt is made to ensure all our boxes have their full quota of beers but on the rare occasion that one of your beers is missing or broken, contact our team at info@craftyaf.co.uk 

If you have received a product that is defective you are entitled to a full refund, which can be arranged by getting in touch with us at the above email address.

Disclaimer

We strive, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Crafty AF, nor any employee or representative of Crafty AF will be liable for damages arising from the use of this website or the products sold here.

Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.

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